Returns & Refunds

Returns Address

LFNT Distribution
11 Hunting Gate,
Hitchin
SG4 0TJ
United Kingdom

 

We want you to feel comfortable and safe when purchasing from Feel Frisky so our policy on Returns is set out clearly before you purchase.

–Working Items–

There is a no quibble returns policy for 14 Days but the goods must be unused,in their original condition and packaging.

Items that are not heat sealed are unfortunately non refundable and non exchangeable for Hygiene reasons
Sealed Items that have been opened are non refundable and non exchangeable – If you receive an incorrect item by dispatch – do not open it- contact the help desk to sort the problem out.

Lingerie and items of clothing unfortunately cannot be refunded or exchanged for hygiene reasons.

If Items returned as unused are found to be used then the items will be returned at your own cost.

–Faulty Items–

    • If a product you ordered from Feel Frisky goes faulty then you can return it for up to a year .Contact us and we will get the returns procedure started.
    • Once the item is verified as faulty we will refund the shipping fee and you can decide to get a new product or get a refund
    • If an item is returned as faulty but subsequently is found to be working you may be charged postage and the item will be sent back out to you at your cost.

Please report any problems as soon as you find them.